Ordering & Shipping

• Do you offer free shipping?

  Yes — we offer free shipping on all orders over $550 across Australia. Orders under $550 attract a flat shipping fee calculated at checkout.

• How long does delivery take?

  Most orders are dispatched within 1–2 business days. Delivery typically takes 1–5 business days for metro areas and 3–7 business days for regional locations.

• Do you offer Afterpay or buy now, pay later?

  Yes — we accept Afterpay and Zip, so you can spread the cost of your purchase into instalments. Select your preferred option at checkout.

Products

• Are AVR products covered by an Australian warranty?

  All products sold through AVR are covered by a full Australian manufacturer's warranty. Warranty periods vary by brand and product — details are listed on our Warranty Terms page. As the official Australia distributor, all warranty claims are handled by us or one of our authorised service centres.

• What is the difference between the Wharfedale Diamond 12 and Diamond 12i?

  The Diamond 12i is a refined update to the award-winning Diamond 12 series. Wharfedale improved the bass-reflex port design, tightened driver production tolerances, and introduced three new finishes (Deep Black, Stone Grey, Classic Walnut) — all while keeping the same price. Existing Diamond 12 owners don't need to upgrade, but new buyers should choose the 12i.

• Do I need a subwoofer with bookshelf speakers?

  Not necessarily — but it's often the single best upgrade you can make. Bookshelf speakers excel in the midrange and highs. A well-integrated subwoofer relieves the main speakers from reproducing deep bass, which actually improves clarity across the entire frequency range. For music listening, set the crossover between 60–80Hz for the most natural integration.

Dealers

• Where can I hear AVR products in person?

  AVR products are available through an authorised dealer network across Australia, including stores in Sydney, Melbourne, Brisbane, Perth, Adelaide and more. Visit our dealer locator to find your nearest stockist, or contact us directly, and we'll point you in the right direction.

• Why should I buy from an authorised dealer?

  Authorised dealers offer expert in-person demonstrations, professional advice tailored to your room and budget, full manufacturer warranty, and after-sales support. They can also assist with trade-ins and system installation — services not available when buying from grey-market sources.

Brands

• Is AVR the official Australian distributor for Wharfedale and Audiolab?

  Yes. Audio Visual Revolution is Australia's EXCLUSIVE distributor for Wharfedale, Audiolab, Mission, Quad, Dual, Leak, Castle and Velodyne. This means all products sold through AVR and our authorised dealer network are genuine, locally warranted, and supported by the official Australian importer.

• Are Wharfedale and Audiolab made in the UK?

  Both brands have a strong British heritage. Wharfedale was founded in Yorkshire
  In 1932, Wharfedale continued its legacy with research and development in both
  the UK and China, and it remains one of the few audio brands with manufacturing
  facilities in both countries. Audiolab was founded in Cambridge and remains closely associated with British hi-fi engineering. Select premium models — from Castle, Mission and Wharfedale — are still manufactured in the UK

Setup & Support

• What amplifier do I need for Wharfedale speakers?

  Most Wharfedale bookshelf and floorstanding speakers pair beautifully with integrated amplifiers in the 30–80W per channel range. The Audiolab 6000A (50W) and Quad Vena III (45W) are popular choices that AVR distributes. The most important factor is matching the amplifier's output impedance to the speaker's sensitivity rating — our team can advise on the best pairing for your budget.” To “Most Wharfedale bookshelf and floorstanding speakers pair beautifully with integrated amplifiers in the 30–120W per channel range. The Audiolab 6000A MKII, Leak Stereo 230 and Quad 3 are popular choices that AVR distributes. The most important factors are matching the amplifier's output impedance to the
  speaker's sensitivity rating and the amplifier's power output to the speakers recommended power — our team can advise on the best pairing for your budget.

• How do I set up a turntable for the first time?

  The key steps are: (1) Level the turntable on a stable surface. (2) Fit and balance the tonearm. (3) Set the tracking force as specified by the cartridge manufacturer. (4) Connect to a phono preamp input — either built into your amplifier or a separate phono stage. (5) Ensure the platter mat is correctly seated. Dual turntables include a detailed setup guide, and our team is happy to walk you through the process. Visit our YouTube channel